Database outage

Incident Report for Valitana

Resolved

The database has been upgraded

Posted Dec 18, 2023 - 22:00 EST

Update

We are performing a minor database upgrade following recommendations provided by AWS

Posted Dec 18, 2023 - 20:02 EST

Update

We are performing database maintenance.

Posted Dec 18, 2023 - 17:55 EST

Monitoring

The database is back after a restart. We will keep monitoring our systems.

Posted Dec 18, 2023 - 16:57 EST

Update

We've been working with AWS support to resolve the issue. The symptoms are similar to the outage on Friday.

Posted Dec 18, 2023 - 15:43 EST

Investigating

We are currently investigating this issue.

Posted Dec 18, 2023 - 14:51 EST

This incident affected: Valitana Web, Valitana Excel, and Valitana API.